Returns & Exchanges
At JOVS, we want you to be completely satisfied with your beauty technology investment. If you are not happy with your purchase, we offer a 90-day return policy for a full refund or exchange on all eligible devices.
Initiate Your Request
Contact our dedicated customer support team within 90 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your JOVS device in its original packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned device, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing